Your Questions, Answered

  • We carry out new build snagging surveys for all types of properties, for more information check our services page or contact us if you would like to know more.

  • We get this feedback a lot and the different standards and developer processes doesn’t help. Book a free, no obligation consultation and we will be happy to walk you through the process and answer any questions you may have.

  • Yes. Your NHBC warranty is valuable, but it only covers certain defects and has a specific claims process. A snagging survey documents issues clearly and promptly - giving you the strongest possible position when asking your developer to make repairs before the warranty route becomes necessary.

  • Ideally immediately after legal completion, while you have the most leverage with your developer. We recommend no later than six months after moving in. We can still inspect after that, but developers become less responsive over time.

    Developers have different snagging guidance but most expect cosmetic snags (paint scuffs, scratches etc.) to be reported within 7 days as after this it can be difficult to determine whether they were part of the construction phase or caused as you moved into the property.

  • Yes, we are guests in your new home after all. We always endeavour to speak to you after the inspection is complete to discuss our findings and also answer any questions you may have.

  • Typically 2–4 hours depending on the property size. Your report will be with you within 48 hours of the inspection but we endeavour to send it out as soon as it is ready.

  • You send it to your developer. Most developers have a formal defects process and are required to respond. We write our reports to make this as straightforward as possible, and we're available to answer questions if you need support.

  • We cover Manchester, Salford, Preston, Lancaster, Blackburn, Burnley, and surrounding towns across the North West. Not sure? Contact us and we'll let you know.

  • If you and your neighbours are looking to have surveys carried out, please contact us and we will look to how we can offer you the best rate for our services.